Dasar ini menerangkan penghantaran, pembatalan dan bayaran balik bagi pembelian di Numborlogic Energy, dikendalikan oleh Tong Yi E-Commerce (M) Sdn Bhd (SSM 1614527T).
1. Penghantaran kad SIM
- Selepas bayaran disahkan, kad SIM fizikal diproses dan dihantar melalui kurier (contohnya J&T Express atau Pos Laju).
- Anggaran masa penghantaran: 3–7 hari bekerja bergantung pada lokasi anda di Malaysia.
- Nombor penjejakan (tracking) akan dikongsi apabila bungkusan dihantar. Anda boleh menyemak status pesanan dalam aplikasi.
2. Akses kursus digital
Akses kursus dan bacaan numerologi diberikan secara serta-merta selepas pembayaran. Kerana ia adalah produk digital, ia tidak boleh dikembalikan setelah akses diberikan, kecuali dalam kes caj berganda atau ralat teknikal.
3. Pembatalan & bayaran balik nombor
- Sebelum kad SIM dihantar: jika pesanan dibatalkan (oleh anda atas sebab sah, atau kerana penjual tidak dapat memenuhinya), anda layak mendapat bayaran balik penuh.
- Selepas kad SIM dihantar atau didaftarkan: memandangkan nombor telah diperuntukkan kepada anda, ia tidak boleh dikembalikan, kecuali kad SIM rosak atau salah nombor dihantar.
- Kad rosak / salah nombor: hubungi kami dalam 7 hari selepas penerimaan untuk penggantian atau bayaran balik.
Ambil perhatian: Setiap nombor telefon adalah unik dan diperuntukkan khas kepada pembeli. Oleh itu, bayaran balik selepas pengaktifan hanya diberi bagi kes kad rosak atau kesilapan kami, selaras dengan amalan biasa jualan nombor prabayar.
4. Cara memohon bayaran balik
Hubungi kami melalui WhatsApp +60 13-978 1343 atau e-mel tongyi.official9319@gmail.com dengan nombor pesanan anda. Bayaran balik yang diluluskan akan dikembalikan ke kaedah pembayaran asal melalui CHIP dalam masa 7–14 hari bekerja.
5. Hubungi kami
Lihat halaman Hubungi Kami untuk butiran penuh.
This policy explains delivery, cancellation and refunds for purchases on Numborlogic Energy, operated by Tong Yi E-Commerce (M) Sdn Bhd (SSM 1614527T).
1. SIM card delivery
- After payment is verified, the physical SIM card is processed and shipped via courier (e.g. J&T Express or Pos Laju).
- Estimated delivery: 3–7 business days depending on your location in Malaysia.
- A tracking number is shared once the parcel ships. You can check order status in the app.
2. Digital course access
Course access and numerology readings are granted immediately after payment. As digital products, they are non-refundable once access is granted, except in cases of duplicate charges or technical error.
3. Cancellation & refund of numbers
- Before the SIM card ships: if an order is cancelled (by you for a valid reason, or because the seller cannot fulfil it), you are eligible for a full refund.
- After the SIM card ships or is registered: since the number has been assigned to you, it is non-refundable, except where the SIM is defective or the wrong number was delivered.
- Defective / wrong number: contact us within 7 days of receipt for a replacement or refund.
Please note: Each phone number is unique and specifically assigned to the buyer. Refunds after activation are therefore given only for defective cards or our error, in line with standard prepaid-number sales practice.
4. How to request a refund
Contact us via WhatsApp +60 13-978 1343 or email tongyi.official9319@gmail.com with your order number. Approved refunds are returned to the original payment method via CHIP within 7–14 business days.
5. Contact us
See our Contact page for full details.
